People

Find out how the organization is structured into departments and groups, what jobs exist and what responsibilities they have and know who works in the organization.

Process

Find out what processes are carried out in the organization, find detailed work instructions, know what objects are produced and understand the indicators that measure work efficiency.

Technology

Find out what tools exist in the organization, understand what they can do for you, know how they support the different processes and find guides explaining how to use them.